Introduction

At Nexus Care Management, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website, forms, and messaging services (including SMS messages sent via Dialpad). By using our services or opting into our messaging services, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, practice name, specialty, and other details you provide through our online forms or communications.
Messaging Information: Phone numbers used for SMS opt-ins, message delivery status, response times, and message interaction data.
Additional Information: Any information voluntarily provided through messages or other communications.
Usage Data: Information about your interactions with our website, including IP address, browser type, and pages visited.

How We Use Your Information

Your information is used solely to:

Deliver messages and updates related to our services.
Send appointment reminders, follow-up notifications, billing updates, and service announcements.
Provide customer support and respond to inquiries.
Improve our communication and overall service quality.
We do not sell, rent, or share your information with third parties for marketing purposes.
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Mobile Opt-in

By subscribing to receive SMS messages from Nexus Care Management, you are providing express written consent for us to send you text messages related to our services.

You may opt in through:

Submitting an online form on our website.
Verbally, during a conversation with our staff.
Completing a paper form that includes an SMS consent checkbox.

Help & Stop Instructions

HELP: Reply “HELP” to any message for assistance.

STOP: Reply “STOP” to any message to unsubscribe from our SMS messages at any time. You may receive one final confirmation message after opting out.
You can also contact us directly at info@nexuscaremanagement.com or call us at (855)-888-8335 for assistance.

Message Frequency

Message frequency may vary depending on your interaction with our services, but you may receive up to 2 messages per week regarding appointments, billing updates, or service notifications.

Charges & Fees

Standard message and data rates may apply based on your mobile carrier’s plan. These charges are your responsibility.

Privacy & Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, disclosure, or misuse.

Contact Information

For any privacy-related concerns, contact us at info@nexuscaremanagement.com